Refund Policy

Last updated: 4 September 2026

Not happy with something from ELVION? No problem. This page explains how to return it and how we pay you back.

1 · Your 14-Day Window

As a consumer you may cancel within 14 days of receiving your order, for any reason. After notifying us you have a further 14 days to send the goods back.

2 · Condition on Return

Unused items in their original packaging qualify for a full refund. Checking a product as you would in a shop is fine; more than that may reduce the refund to reflect lost value.

3 · Starting a Return

Send your order number and the item(s) you want to return to contact@elvion.com. We reply with the return address and instructions.

4 · Who Pays Postage

You cover return postage unless the item is faulty or was sent in error. A tracked service is wise, as the parcel is your responsibility until it reaches us.

5 · Faulty or Wrong Items

Damaged, faulty or incorrect items: tell us straight away with a photo. We pay the return cost and send a replacement or full refund — your choice.

6 · When You Get Your Money

Within 14 days of us receiving and checking the return, to your original payment method. Standard delivery from the original order is included; premium upgrades are not.

7 · Items We Cannot Take Back

Sealed personal-care items opened after delivery, and similar goods, are excluded for hygiene reasons. Exclusions are noted on the product page. Faulty-goods rights are unaffected.