Contact Us
Last updated: 4 September 2026
A question before you order, a delivery to chase, a return to arrange — we are here and we reply quickly.
Email us
1 · How Fast We Reply
Within 24 to 48 hours on working days. Weekend and bank holiday messages are answered as soon as we are back.
2 · Hours
Monday to Friday, 9am to 5pm. Anything received outside these hours is picked up on the next working day.
3 · Help Us Help You
Include your order number and a short description. For damaged items, attach a photo and we can sort it straight away — no queueing at a returns desk.
4 · About ELVION
ELVION runs the online store at elvion.com, supplying home and garden products across the United Kingdom and the European Union. Email is the fastest, surest way to reach us.